Big Win App Privacy Policy –
Your Information Is Safe With Us

Welcome to big win app. We understand how important the privacy of your personal information is. This privacy policy has been prepared so you can clearly understand exactly what we do with your data.

This policy applies to the big win app website, mobile app, and all digital services. By using any big win app service, you consent to the terms described in this privacy policy.

Big win app collects various types of information during registration, gameplay, and payment processing. This data falls into two categories: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• Name & Date of Birth (for age verification)
• Email Address & Mobile Number
• Username & Password
• National ID / Passport Number (for KYC verification)
• Payment Information (mobile banking number or bank account details)
• Address (if required)

Automatically Collected Information:

• IP Address & Device Identity
• Browser Type & Operating System
• Session Duration & Pages Visited
• Gaming History & Betting Patterns
• Login Date & Time

Big win app uses the data it collects only for specific, legitimate purposes. We do not collect or use information beyond what is necessary. Here is how your data is used on big win app:

• Creating, managing, and securing your account.
• Processing payments, deposits, and withdrawals.
• Age and identity verification (KYC).
• Preventing fraud, money laundering, and illegal activities.
• Providing customer support and resolving issues.
• Sending personalized offers and bonuses (with your consent).
• Improving platform quality and developing new features.
• Fulfilling legal obligations.

Big win app does not sell your personal information. However, we share limited data with trusted partners as needed to deliver our services. In all such cases, the use of that data is strictly defined and controlled.

• Payment Processors: Necessary information is shared to complete transactions.
• KYC Verification Service: With licensed agencies for identity verification.
• Game Providers: Limited data required to operate games.
• Law Enforcement Agencies: Only where required by legal obligation.

All our partners are required to comply with big win app's privacy standards. They may not use the information they receive for their own other purposes or share it with third parties.

Cookies are used on the big win app website and app. Cookies are small data files stored on your device. They keep your login session active, remember your preferences, and help improve platform performance.

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: Used to monitor site speed and performance.
• Functionality Cookies: To remember your preferences and settings.

Big win app uses industry-leading technology to keep your data safe. Beyond technology, our internal policies and staff training are equally important parts of that commitment.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• All passwords are stored in hashed and salted form — no one can view them in plain text.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and vulnerability assessments are conducted.
• Suspicious login attempts are automatically blocked and you are alerted immediately.

No system on the internet is 100% secure. big win app strongly recommends using a strong password, enabling 2FA, and never sharing your password with anyone.

Big win app believes you own your data. That's why the following rights are reserved for you:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: Upon account closure, you may request that your data be deleted.
• Right to Portability: You may request your data in a portable format.
• Right to Object: You have the right to opt out of marketing communications.

Big win app is for users aged 18 and above only. We do not knowingly collect information from minors. Age verification is carried out at the time of registration.

If we are notified that data has been collected from a minor, big win app will immediately close that account and delete all associated data.

Big win app does not retain your data longer than necessary. Your information is stored while your account remains active. After account closure, certain data is retained for a defined period as required by law.

• Financial transaction records: 5 years (as required by financial regulatory authorities).
• KYC documents: 5 years after account closure.
• Communication & support records: 2 years.
• Technical logs: 1 year.

Big win app may update this privacy policy from time to time. For any significant changes, you will be notified in advance via your registered email address or an in-app notification.

Continued use of big win app after a policy update constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account.

For any questions, concerns, or requests regarding this privacy policy, please contact the big win app data protection team:

For data-related requests, please contact us from your registered account email to help us verify your identity faster. big win app will respond to all requests within 30 business days.